Refund policy

Orders are processed by Paddle.com; you can request a refund through Paddle or by writing to us. Paddle also lets you request a refund from the link in your payment receipt.

Credit packs

• Within 14 days of purchase, you get a full refund if none of the pack's credits have been used.
• If some credits have been used, the unused credits can be refunded pro rata.

Monthly plans

• You can cancel your plan at any time; cancellation takes effect at the end of the current billing period and you won't be charged for the next month.
• Within the first 14 days of your first subscription, you get a full refund if you haven't used any of that period's credits.

Failed renders

If a video can't be produced for technical reasons, the credits spent are returned to your account automatically; no request is needed.

Requests

To request a refund, write to support@example.com with your account email and order number. Approved refunds are paid by Paddle to your original payment method.